Terms & Privacy
Tahi Skincare - Terms and Conditions
Effective date: 01/08/2025
Welcome to Tahi Skincare. These Terms and Conditions apply to all users of our website, www.tahiskincare.com, and any purchases made through it. By using our website, you agree to be bound by these terms.
1. About Us
This website is owned and operated by Tahi Oils Limited, trading as Tahi Skincare, based in New Zealand. 2. Product Information
All prices are listed in NZD and include GST (if applicable). We do our best to describe our products accurately, but slight variations in colour, texture or packaging may occur.
3. Ordering and Payment
Orders are confirmed upon successful payment. We use secure payment gateways (e.g. Stripe) to process transactions. You agree to provide current, complete, and accurate purchase and account information for all orders made via our site.
4. Shipping and Delivery
We ship within New Zealand and internationally.
- NZ orders: 2-3 business days for urban, add 1 extra day for rural.
- International orders: Up to 10 business days, shipped via NZ Post or FedEx.
Delays may occur during peak seasons or due to unforeseen circumstances.
5. Returns and Refunds
We comply with the New Zealand Consumer Guarantees Act 1993.
Faulty or damaged items: If your product is faulty or not as described, you may be entitled to a refund, replacement, or repair. Please email jackie@tahiskincare.com within a reasonable timeframe. Change of mind: We offer a 14-day return period for unused, unopened products in original condition. You must cover return shipping. Email us at jackie@tahiskincare.com with your order number to arrange your return.
6. Account Creation
When you check out, a customer account may be created automatically via Shopify/Shop Pay. You are responsible for maintaining the confidentiality of your login details.
7. Intellectual Property
All website content-including text, logos, images, and designs-is the property of Tahi Oils Limited and may not be reproduced or reused without permission.
8. Liability
To the fullest extent permitted by law, we exclude all liability for any loss or damage (direct or indirect) arising from your use of our website or products.
9. Governing Law
These terms are governed by the laws of New Zealand.
10. Contact
If you have any questions, contact us at jackie@tahiskincare.com.
Tahi Skincare - Privacy Policy
Effective date: 01/08/2025
At Tahi Skincare, your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
1. What We Collect
When you browse or buy from us, we may collect:
- Name, email address, shipping and billing address
- Phone number
- Payment details (via Stripe, not stored by us)
- Website usage data (via cookies and analytics tools)
2. How We Use Your Information
- To fulfill your orders
- To communicate with you
- To send marketing emails (only if you opt in)
- To improve our website and user experience
3. Third-Party Services
We use trusted services like:
- Shopify for ecommerce
- Stripe for secure payments
- Klaviyo for email marketing
- Google Analytics, Facebook, and Instagram for tracking and advertising
These services may process your data overseas. We ensure they comply with applicable privacy standards. 4. Cookies
Our website uses cookies to improve your shopping experience and track website usage. You can choose to disable cookies via your browser settings.
5. Access and Correction
You may request access to, or correction of, your personal information at any time by contacting us at jackie@tahiskincare.com.
6. Data Retention
We retain personal data only as long as needed for business or legal purposes.
7. Your Rights
As a New Zealand resident, you have rights under the Privacy Act 2020, including access to your data and the right to have it corrected.
8. Contact
If you have any privacy concerns, contact us at:
jackie@tahiskincare.com